FAQ

Short answers for merchants installing CertVault.

Does CertVault file my taxes?

No. It stores certificates and can update Shopify B2B location tax-exempt settings. It does not file returns or give tax advice.

What do I need in Shopify?

B2B / Companies enabled, plus the app scopes for companies (and customers where required for compliance).

How do buyers upload?

Open a certificate request and share the buyer link. Buyers upload without a Shopify login.

What happens on approve?

The certificate is marked approved and taxExempt is set on that Company Location.

What happens when a certificate expires?

You get an in-app reminder window. Paid features can automatically clear taxExempt when no other valid certificate remains on that location.

Who handles subscriptions?

Shopify Billing handles charges, renewals, invoices, and cancellations. CertVault never takes card details.

Support

Email info@qaimos.co.uk.